Paid To Chat
June 23, 2007 – 3:13 amDo you think there is such a thing? Today, I was at a service centre. This is a centre with very few walk-in customers. The few times that I was there, there were only a maximum of three customers at any one time but we are still required to get a queue number. In this centre, there are two front office girls, one manager and three technical boys.
So this morning I was there and was waiting for the manager to attend to me. One of the front office girls is really a champion in trying to act busy. When I was going into the shop, she was standing by the main door chatting with another office worker from another company. When that lady left, she walked in and out of the office chatting on her cellular phone. After that, she sat at her desk and continued to chat on the office phone.
From what I heard, she was making plans to have lunch with someone and asked that person not to be late. After putting down the phone, she chatted up her colleague and asked her where is a good place to have lunch.
Granted, I was the only customer in the office at the time but what a bad example she showed me, a customer nonetheless. While her colleague was busy at the back end of the office where the technical boys work, the phone rang and rang but no one answered it because this lazy girl was missing.
And then even when there were people who took a number to wait for their turn, she would not press the number to move the queue up. What’s up? If I were her manager, I would have fired her for non-performance. Here is this girl with nothing to do but amazingly, they put up a vacancy notice seeking to employ another girl.
No wonder companies need mystery shoppers.
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