Customer Care Call Centre Feedback

July 3, 2007 – 1:42 am

Recently, I was forced to call up a few customer care call centres. These are 1-300 numbers and I have to pay local charges for my calls. What is amazing that at the end of each call, we are expected to provide our feedback by keying in 1,2,3,4 or 5; One being most dissatisfied, 5 being most satisfied.

My gripe is that I have to pay for my calls and here they ask me questions running up my bill. If their system is set up as such, at least provide us with a 1-800 toll free number, don’t you think so?

I know, I could easily put down my call but I do want to give the customer care staff a thumbs up for helping me out with my problem. I would like to commend them on their professionalism and that was the only way to give them points for a job well done.

At the end of the feedback questionnaire, I was asked, “How satisfied are you with the product?”

I keyed in ONE. If ZERO was a valid number, I would have keyed in that! If I were so satisfied with it, do you think I would even bother to call in to the Customer Care Centre and lodge a report? Get real!

Hello and welcome to my blog. I would love to receive your comments! If you wish to be updated on new content, do subscribe to my RSS feed on your feed reader or via email. Thanks for visiting!

« Previous Post : It’s All Because of The Greed! | Property In The Manhattan Neighborhood : Next Post »