Late June, I realised that my Celcom bill failed to turn up at my mailing address. This is the first time since I converted from Celcom prepaid user to a Celcom postpaid subscriber over a year ago.
I decided to check my bill on line at the Celcom online bill portal and paid it via online banking. However, I still prefer to have a hard copy of my bill for reference. I know that we could print out our bill from the Celcom website but I do not see why I should waste my printer ink.
So I called Celcom Customer Care at 1111 using my 019 mobile number so as not to get charged for my call. The lady told me that there is no charge to request for a duplicate copy of my bill, if I request it AFTER the last day of payment. So let’s say the last day that you must pay your Celcom bill is 10th of every month, if you request for a duplicate copy of your bill because it was lost in the mail, then it will be sent to you FREE.
However, if you request a copy of the bill before 10th of the month, or if you are requesting a second copy of the bill, even though you have received the original Celcom bill, then you will be charged RM10.
In my case, I called them up before the last day of payment, even though I have already settled my bill, but the lady said that I will be charged RM10. If it is not urgent, she advised me to call them again later so that I will get it free. Well, I waited, since it is not urgent.
I have since called them again and they said that they require seven working days for the duplicate bill to reach me. So we shall see.